Established in 1998, JackpotCity is dedicated to providing the best games and overall experience to players worldwide. The casino offers players a generous welcome bonus to help them get started on the site.
This online casino offers access to a wide selection of state-of-the-art games playable on desktop and mobile platforms. In addition, the site holds a Kahnawake license and Canadian players can access flexible payment options.
- OwnerBaytree Interactive Ltd
- Language English, French +26 more
- Customer support3
- Games providerMicrogaming
- CurrenciesCAD, USD, EUR, +11 more
- Awards Best Casino of the Year 2019
- Accepts playersCanada
Pros & Cons
- Features innovative games from Microgaming
- Mobile app available for download
- Professional customer support
- A massive welcome bonus offer
- Approved by eCOGRA and licensed by Kahnawake
- Limited ongoing bonus offers
- The wagering requirement is extremely high
- Many countries are restricted
- The welcome bonus offer is only available for slot players
- Not easy to access live chat support
Casino bonus and promotions
When you first join the site, you are rewarded with a substantial welcome bonus of up to C$1600 spread over your first four deposits. You will need to deposit at least C$10 before you are eligible to claim this offer.
Each deposit rewards you with a 100% deposit match bonus of up to C$400. However, these offers are subject to a 70x wagering requirement, which is very steep. Furthermore, there are very few other promotions and no loyalty programme.
There are no free spins included alongside the welcome offer. Nor are there any ongoing free spins promotions, which we feel is rather disappointing given that free spins are an easy bonus for casinos to administer.
However, the casino does run a Bonus Wheel promotion. Players can spin the wheel every four hours and free spins are one of the many prizes available, Nevertheless, we hope that JackpotCity might add some free spins offers in future.
Casino design and theme
The site has an excellent design with a purple background and a touch of white and orange. Along the top of the home page there is a menu with tabs taking you to the various sections.
The tabs on the top left will allow you to access the casino games, mobile casino, casino apps, banking and promotions information. The tabs at the top right-hand side give access to the support, blog, languages and FAQ page.
The Kahnawake Gaming Commission licences and regulates the site, ensuring it conforms with the rules and regulations set by the iGaming industry. This means that Canadian players will be properly cared for when they choose JackpotCity casino for their iGaming needs.
In addition to the licence, JackpotCity holds a verification licence from eCOGRA. This is a popular third-party firm that regularly checks the RNG software used by the operator to ensure the games’ outcomes are random and unbiased.
Thanks to the wide game selection at Jackpot City, Canadian players are sure to enjoy their stay on the site. The games available are from a top developer, Microgaming. Most games are slots, with the current top titles being Agent Jane Blonde Returns and Anderthals.
Besides slots, you can also enjoy different variations of virtual table games including roulette, blackjack, keno and video poker. In addition, there is a live dealer casino section where you can wager on various table games as well as several game-show style games.
If you love massive wins, then check out the high-paying progressive jackpot titles in the slots section of the games library. The prizes available on these games can rise to life-changing amounts.
The top jackpot games of the day appear at the bottom of many pages in the casino. You will find a great selection overall including popular titles like Mega Moolah and Major Millions.
Payment and banking options
Like other casinos online, you need to make a deposit to gain access to real money games. The operator features several secure payment and banking options popular in Canada to ensure seamless transactions. In addition, remember that the casino doesn’t process payments made from any third-party account.
Therefore, you should only make payments from an account that is in your name. The payment options available at JackpotCity include Visa, Mastercard, Interac Online, Visa Electron, iDebit, Neteller, Trustly, and Skrill.
Canadian players can fund their casino account using several popular payment options, Deposits are usually processed instantly and the site does not charge any fee. To make a deposit, visit the cashier section and choose your preferred banking option.
Then input your payment details and the amount you want to deposit. Remember that the minimum deposit amount is C$10. Once you set your amount, click the confirm button to finish the transaction.
When you win, it’s important that you’re able to withdraw your winnings without any hassle. JackpotCity casino features fast-paying payment options for Canadian players to use. When requesting a withdrawal, ensure you use the same method you used while depositing.
If you receive any bonus, you’ll need to complete the wagering requirement before you can cash out your winnings. Unlike deposits, withdrawals take a longer time depending on the payment option. Additionally, you may be required to verify your account before you can withdraw.
Mobil casino and other devices
These days many players like to play while out and about. Fortunately, JackpotCity Casino is accessible across all mobile platforms. While the site is mobile-optimized, the operator also has an app that you can download on your iOS or Android devices.
The app is easily accessible by clicking the “Casino App” tab in the menu at the top of the homepage. The app is fully optimised for all mobile screens. What’s more, you can access over 400 casino games, and also enjoy the same features as the desktop site,
No matter how smoothly a casino site runs, there’s always the possibility that you might experience some glitches. However, getting assistance from the customer support personnel is the one area where JackpotCity falls down.
There is an extensive FAQ section that has the answers to the most common issues. However, actually getting in touch with the customer support team by launching the live chat is not easy on the Canadian version of the site.
Safety and security
In contrast, the casino shows greater dedication to ensuring the safety of Canadian players. Thanks to the implementation of a Secure Socket Layer encryption protocol, the casino aims to protect all personal and transaction details from hackers and unwanted third parties.
In addition, JackpotCity Casino strives to ensure that players have access to a safe and enjoyable gambling experience. Under the responsible gambling protocols, you can set daily, weekly or monthly deposit limits and also exclude yourself from all gambling activities for different periods of time.
JackpotCity is a great gambling destination for Canadian players. The operator offers access to over 500 innovative casino games, with over 400 accessible via mobile. There is a massive welcome bonus to enjoy when first you join the site.
With a licence from Kahnawake and audits from eCOGRA, you can rest assured that this is a safe and secure casino to wager with. However, we would like to see much easier access to the customer support team, just in case of any issues arising.